Shipping Policy

Shipping Policy for Bollard Secure

Effective Date: 02/07/2025

At Bollard Secure, we are committed to providing our customers with a seamless shopping experience. This Shipping Policy outlines the terms and conditions related to shipping your orders. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Regions

We currently ship to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

2. Processing Time

All orders are processed within 1-3 business days. Business days are defined as Monday through Friday, excluding public holidays. Please note that processing time may vary during peak seasons or due to unforeseen circumstances. You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Methods

We utilize standard shipping methods to ensure timely delivery. The estimated delivery time for standard shipping is 7-10 business days from the date of dispatch. Please be aware that delivery times may vary based on your location and other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your location. Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.

6. Delivery Issues

While we strive to ensure timely delivery, Bollard Secure is not responsible for delays caused by the shipping carrier, adverse weather conditions, or other unforeseen circumstances. If you have not received your order within the estimated delivery window, please contact our customer service team for assistance.

7. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it within 14 days of receiving your item. To be eligible for a return:
- Items must be unused and in their original packaging.
- A receipt or proof of purchase must be included.

To initiate a return, please contact our customer service team at support@bollardsecure.co.uk/07944914199. We will provide you with instructions on how to proceed with the return process.

8. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

10. Legal Disclaimer

Bollard Secure reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following any changes constitutes your acceptance of the new Shipping Policy.

In the event of any discrepancies between this policy and applicable laws, the laws of the United Kingdom will prevail.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

Bollard Secure
support@bollardsecure.co.uk 
07944914199 
7 Waterloo Walk
Kingshill
West Malling
ME19 4QS

Thank you for choosing Bollard Secure. We appreciate your business and look forward to serving you!