Refund Policy
Bollard Secure Refund Policy
Effective Date: 02/07/2025
At Bollard Secure, we are committed to providing our customers with high-quality security products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your shopping experience is as seamless as possible.
1. Refund Eligibility
To be eligible for a refund, customers must meet the following criteria:
- The request for a refund must be made within 14 days of the purchase date.
- The product must be returned in its original packaging, complete with all accessories, manuals, and documentation.
- The product must be undamaged and unused. Items that show signs of wear, damage, or have been used will not be eligible for a refund.
2. How to Initiate a Refund
To initiate a refund, please follow these steps:
1. Contact our customer service team at [insert contact email or phone number] within 14 days of receiving your product.
2. Provide your order number and a brief explanation of your reason for the return.
3. Once your request is approved, you will receive instructions on how to return the product.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the product was received damaged or incorrect. In such cases, Bollard Secure will cover the return shipping costs.
4. Refund Process
Once we receive your returned product and verify that it meets the eligibility criteria outlined above, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank's processing times.
5. Non-Refundable Items
The following items are non-refundable:
- Products that have been opened or used.
- Products that are returned without the original packaging.
- Gift cards or other non-returnable items.
6. Changes to the Refund Policy
Bollard Secure reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions or concerns regarding our refund policy or your order, please do not hesitate to contact us:
- Email: support@bollardsecure.co.uk
- Phone: 07944914199
Thank you for choosing Bollard Secure. We appreciate your business and are dedicated to ensuring your satisfaction with our products.